Workshop Controller

Newport, Gwent
BP Rolls Group Ltd
Workshop Controller Newport – Commercial Vehicles & Body Shop

Responsible for the running of the Commercial Vehicle Body Shop workshop, reporting to the Operations Director.

The workshop controller needs to possess effective leadership skills, working with the team to optimise the workshop performance and ensure agreed targets are met, whilst identifying opportunities for further commercial growth.

Responsible for managing the flow of work through the workshop, maximising the potential output of both the team and the available workshop capacity.
Planning and co-ordinating technicians’ workload. Completing scheduled work within agreed timelines to maximise workshop productivity and increase profitability
Scheduling work to agreed customer needs, mindful of workshop capacity, the complexity of work and availability of parts.
Providing estimates for servicing and repairs and agreeing timescales.
Cross check and sign off technicians’ hours/timesheets.
Liaising with departments and front of house on weekly resource planning and identifying available workshop hours
Identify and report warranty repairs and additional repairs, upselling where appropriate
Manage the flow of information between the workshop, our customer liaison team, and Customers, delivering excellent customer service at all times.
Manage site resources.
Provide hands on technical support to workshop and service advisors.
Manage workshop health and safety, ensuring compliance with all Company & site policies.
Welfare of workshop staff
Strong Team Leader
Knowledge of commercial vehicles, body repair and Manufacturers methods advantageous – electric / hybrid also an advantage
Ensure QC procedures in place and followed.
Receive and inspect customers’ vehicles for repairs in-line with company procedures.

Previous Experience
Minimum 2 years within a Workshop controller / Assistant Manager role
Prior extensive technical experience on vehicle body repair
Only candidates who already reside in the UK and within commutable distance of Newport will be considered for the role.

BP Rolls Group –

BP Rolls is established as one of the largest family-owned businesses of our kind in the UK. Our Services comprise commercial and private vehicle repair, body shop work and servicing, Commercial Signs & Graphics as well as Maxus electronic vehicle sales, all under one roof. Enabling us to offer a 360-degree, whole lifecycle fleet and vehicle management solution, now trusted by some of the biggest brand names to keep their businesses on the road.

Both our leadership and employees work closely together to make BP Rolls Group an innovative and progressive place to work. We are currently an expanding team of around 250 employees.

As a family run business, we value our employees and encourage everyone to play their part in delivering our customer experience, providing first class workmanship and service.

With a heritage of more than 50 years in the motor trade, we affiliate with a number of professional bodies and educational institutions.

In recent years, we have been able to expand our reach from the Hampshire origins of Andover, where our headquarters have grown and remain, to our current 3 additional Depots, located in Newport, Hull and Haslingden, Lancashire. In addition, the Group also runs a bespoke 24-hour Fleet Management & Mobile Technician Team keeping our customers vehicles on the road, 24-hours a day.

At BP Rolls Group, our aim is to deliver the best in everything we do, and we seek to employ individuals who share our passion for success.

Job Types: Full-time, Permanent

Salary: £38,000.00-£40,000.00 per year

Benefits:
Company pension
Free parking
On-site parking
Referral programme
Schedule:
Monday to Friday
Supplemental pay types:
Performance bonus

Ability to commute/relocate:
Nash Mead, NP19 4SU: reliably commute or plan to relocate before starting work (required)

Experience:
Vehicle Workshop Controller: 3 years (required)

Work authorisation:
United Kingdom (required)

Work Location: In person

Application deadline: 02/04/2024
Reference ID:
Expected start date: 15/04/2024