IT HelpdeskTechnician

Rossendale, Lancashire
Jobwise Ltd

We have a fantastic opportunity that has become available for an IT Helpdesk Technician to join the team at a growing business based in Haslingden. This organisation has a great working environment where its very much a team effort and culture, they offer remote working to promote a good work life balance for their staff and encourage a proactive approach to your own personal development as there is lots of opportunity for career prospects within this fantastic organisation! As an IT Helpdesk Technician you will assisting with the day to day management of the IT systems providing vital 1st line customer support and helpdesk services to users. We are seeking applicants with proven experience working in a customer support environment as a technician raising tickets and testing issues trying to get them resolved. Offering a competitive salary, remote working with flexibility to attend the office when required, Monday to Friday working 9am to 5pm, free onsite parking, social events and a fantastic team spirit where everyone supports each other. What will you be doing as an IT Helpdesk Technician?

• Be the 1st line helpdesk support to customers assisting with issues they report with their system
• Offering excellent customer service demonstrating a friendly and helpful approach as the first point of contact
• Providing the helpdesk services via phone and also web based chat
• Identifying issues reported and raising tickets to the relevant engineers for resolution
• Logging of issues accurately on the inhouse bespoke database
• Liasing with the infrastructure manager and the head of technical services
• Assisting with product testing and providing feedback
• Get involved with other areas such as support site visits and administration tasks
• Work closely with the development team in Holland
• Develop great relationships with internal and external stakeholders

What skills and experience will you need as an IT Helpdesk Technician?

• You have experience working in IT Helpdesk or Customer Technical Support positions
• Your confidant testing the systems of the service users to help with support issues
• Have a friendly and approachable personality with excellent customer service skills
• Proficient working on various CRM databases and can pick systems up quickly
• Your able to manage your own workload effectively with minimal supervision

Whats in it for you as an IT Helpdesk Technician?

• Competitive salary
• Remote working with the opportunity to attend the offices when required
• Full time hours working Monday to Friday 9am to 5pm
• Social Events
• Be part of a successful and growing organisations
• Personal development and career prospects
• Free on site parking
• 25 days plus bank holidays
• Gorgeous modern offices
• Amazing team environment and culture
• Discounted shopping options

To Apply, If this sounds like a role you will LOVE, please send your CV today We aim to respond to all successful applications within 2 days. If you haven’t been contacted within 2 days your application has been unsuccessful. Please check our Website and apply directly for any other suitable positions you see. We apologise that we are unable to contact everyone in person and thank you for your interest. Are you on Facebook? Consider following our Facebook page as this is the first place where we post the most up to date vacancies, along with CV tips, interview techniques and so much more. Check us out on Facebook. Jobwise Ltd is an employment agency and the details sent in your application may be stored on our secure database. We will not share your personal data without your consent. Our privacy policy can be found on our Website.