Health Club Manager

Ballymore Group

Health Club Manager – Permanent, Canning Town E14

Hours: 40 hours per week, between the hours of 05:45am – 11:15pm Mon – Sun (5 days per week, 8 hours per day on a rota basis)

Salary: £35,000 – £45,000 per annum (+ commission via PT Sessions)

Your new role:

Ballymore is an independently-minded property developer with a multi award-winning
portfolio of some of Europe s largest urban development projects.

We re powered by our people – it s what makes Ballymore, Ballymore. This ethos is only possible because of our people, who work as one team to constantly and consistently deliver developments to which we are proud to put our name.

We are now looking for someone to join one of our prestigious sites as a Health Club Manager to lead a team in providing great customer service to our residents.

Your new responsibilities:

Including but not limited to;

• To oversee the day to day running of the Health Club and Wellness Facilities, including line managing the Fitness Coaches and being first point of contact for Leisure within your facility.
• To ensure Health and Safety in the Health Clubs is top priority and the duty of care given to residents is of the highest level possible.
• To greet and interact with residents/guests, carry out duties, as specified, ensure the environment and the equipment is clean and tidy at all times and to make the residents/guests experience a fantastic one on every visit.
• Contribute to resident retention by utilizing the highest quality of customer service. To be the driving force and key contributor to development by promotion of the Leisure services and tracking progress through statistical reports and analysis.
• To ensure the development is maintained to the standard commensurate with Ballymore s portfolio status and value.
• Ensure all functions within the Health Club are operating efficiently and effectively with frequent checks recorded and filed. To establish good relationships with service contractors to ensure speedy resolve.
• To take responsibility for all weekly documentation including pool tests, cleaning and Health and Safety reports.
• Provide leadership to the Fitness Team and inspire residents/guests as a Fitness role model.
• To clean and maintain the fitness equipment ensuring checklists are completed daily by the Fitness Team and yourself.
• To be directly responsible for the supervision and day to day management of the Fitness Coaches, ensuring the duties of such staff are carried out in accordance with their job descriptions.
• Devise and manage the rotas for the Fitness Team, ensuring that adequate cover is provided in line with the buildings policy.
• Liaise with the PD and HR with regards to any training needs or performance issues/concerns.
• Conduct staff appraisals, weekly 1 to 1s and probationary meetings identifying any areas of development.

What you need to succeed:

• Proven ability to build strong working relationships with clients.
• Leader.
• Passionate, lively, approachable.
• Pro-active self-starter.
• Good team player.
• Ability to offer constructive advice to others.
• Good working knowledge of health & safety.
• Face to face customer services experience.
• Delivering fitness training classes.
• Preparing personal work schedules.
• Experience of running multifaceted Health Clubs.
• Managing a team
• Implementing Health and Safety policies and procedures
• Recognised fitness qualification Personal Trainer Level 3 or above

Ballymore operate as an equal opportunities employer.