1st Line IT Support – Service Desk

Hays Specialist Recruitment

1ST LINE IT SUPPORT – SERVICE DESK
LOCATION – YORK – HYBRID WORKING
SALARY – £23,000 + ANNUAL BONUS (8-12%)

Your new role
A new opening on this successful IT Service Desk is available after one of the existing Team was Promoted Internally into another Team. This has now created a fantastic opportunity for an IT Support candidate to join as a 1st Line IT Support member working on their Helpdesk in a fantastic new office environment.

What you’ll need to succeed
On a day-to-day basis an IT Service Desk Analyst (1st Line) you will be responsible for logging and prioritising incidents accurately, providing first contact resolution for a variety of IT incidents and facilitating access management requests.

The Hiring Manager is wanting to receive applications from candidates who fit the below criteria:

• 1st Line IT support experience on a busy IT Service Desk
• Windows 10 support in a domain environment.
• Experience working to and reporting against SLAs
• Working in large scale, multi-site environments.
• Hardware, software and peripheral troubleshooting and support.
• Active Directory administration.
• Excellent Customer Service
• Microsoft Office 2016 troubleshooting and support.

What you’ll get in return
The role offers fantastic career progression within the wider organisation and comes with a Starting Salary of £23,000 + Annual Bonus of between 8-12%. Benefits include 25 Days Holidays + Bank Holidays. The role can be worked on a HYBRID BASIS.

What you need to do now

If you’re interested in this role, click ‘apply now’ to forward an up-to-date copy of your CV, or call us now.

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